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Shipping policy
At SkillNest, we carefully prepare and deliver your order so your child can enjoy smart, screen-free play as soon as possible.
This Shipping Policy explains how shipping and delivery work when you place an order through SkillNestKids.com.
Order Processing
Orders are processed within 1–3 business days.
During busy periods, weekends, or holidays, processing times may take slightly longer.
Delivery Areas
We currently deliver across the United Arab Emirates.
Estimated Delivery Time
Estimated delivery time within the UAE is:
2–5 business days after your order has been processed.
Delivery times are estimates only and may vary depending on your location, courier availability, weather, public holidays, or circumstances outside our control.
Shipping Fees
Shipping fees are calculated and displayed at checkout before you complete your order.
From time to time, SkillNest may offer free shipping promotions or free shipping above a minimum order value. Any such offer will be shown clearly on the website or at checkout.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking details, where available.
Please allow up to 24 hours for tracking information to update after dispatch.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing your order.
SkillNest is not responsible for delays, failed deliveries, or additional fees caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, contact us immediately at:
We will do our best to update the details before your order is dispatched, but we cannot guarantee changes after the order has been processed.
Failed Delivery Attempts
If the courier is unable to deliver your order because of incorrect contact details, an incomplete address, customer unavailability, or repeated failed delivery attempts, additional delivery fees may apply.
If an order is returned to us due to failed delivery, we may contact you to arrange reshipment. Reshipping fees may apply.
Delays
We do our best to deliver orders within the estimated timeframe. However, delivery delays may occur due to courier delays, high order volume, weather conditions, public holidays, customs processing, or events outside our control.
SkillNest is not liable for delays caused by shipping carriers or circumstances beyond our reasonable control.
Damaged or Missing Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos or videos of the issue
- A photo of the packaging
- A short description of the problem
We will review the issue and offer a suitable solution in accordance with our Return & Refund Policy.
International Shipping
At this time, SkillNest primarily ships within the United Arab Emirates.
If international shipping becomes available, shipping rates, delivery times, duties, taxes, and customs charges may vary depending on the destination country.
Customers are responsible for any customs duties, import taxes, or additional charges that may apply to international orders, unless otherwise stated.
Contact Us
For shipping or delivery questions, contact us at:
SkillNest Customer Care
Email: info@skillnestkids.com
Website: SkillNestKids.com